Privacy Policy
VetMD (“VetMD,” “we,” “us,” or “our”) is operated by VetMD LLC. This policy explains what information the VetMD mobile application (the “App”) collects, why we collect it, who we share it with, and the choices you have.
If you have questions, contact us at support@vetmdapp.com.
The short version. You can use symptom guidance and the vet finder without an account. If you create an account, we store your email and the pet records you enter so they are there across your devices. We do not sell your personal information and we do not share it with advertisers. Your location is used to find nearby vets and pet stores at the moment you ask - we do not keep a location history. You can delete your account and all associated data at any time from inside the App.
Information we collect
Account information
When you create an account we collect your email address and, if you choose to provide it, a phone number for account recovery. Your password is handled by our authentication provider and stored in hashed form - we never see or store your actual password.
Pet and health information you enter
This includes your pets' names, species, breed, sex, spay/neuter status, birth date, weight, microchip number and rabies tag details; your logged veterinary visits (dates, clinic names, reasons for visit, medications prescribed); and any allergies, past surgeries or treatments, vaccination history, diet notes and free-text comments you add. It also includes the service reminders you set.
Location information
When you use the vet or pet store finder, the App requests your device's location to search for nearby places. That location is used for that search and is not stored on our servers or kept as a location history. You can deny or revoke location permission in your device settings at any time; the rest of the App will continue to work.
Symptom chat content
When you use the symptom guidance feature, the species, breed and description of symptoms you provide are sent to our AI provider to generate a response. See Third-party services below.
Saved favorites
Veterinary clinics and pet stores you choose to save.
Receipts and documents (VetMD Plus)
If you subscribe and upload receipts or visit summaries, we store those images and the information extracted from them (such as vendor, date, amount and line items) in your account.
Technical and diagnostic information
Standard information such as app version, device type and operating system version, along with crash and error reports, used to keep the App working. We do not use advertising identifiers or third-party ad tracking.
What we do not collect
Your payment card details (Apple handles all subscription payments), your contacts, your photos beyond the specific images you choose to upload, or your browsing activity outside the App.
How we use information
- Create and maintain your account and keep you signed in
- Store and display your pets' records across your devices
- Send you the reminder notifications you set up
- Generate symptom guidance in response to what you describe
- Show you nearby veterinary clinics and pet stores
- Provide cost tracking and dashboards from receipts you upload (VetMD Plus)
- Diagnose problems, fix bugs and improve the App
- Respond to your support requests
- Comply with legal obligations
We do not use your pet health records to train AI models, and we do not use your information for advertising.
Third-party services
VetMD relies on a small number of service providers. Each receives only what it needs to perform its function.
| Provider | What it receives | Purpose |
|---|---|---|
| Supabase | Account details, pet records, reminders, favorites, uploaded receipts | Database, authentication and file storage |
| Anthropic | The species, breed and symptom description you enter into the symptom chat | Generating symptom guidance |
| Google Maps Platform | Your approximate location at the time of a search | Finding nearby vets and pet stores |
| Apple | Subscription purchase and billing information | Processing App Store subscriptions |
| Expo | Technical and diagnostic data | App builds, updates and push notification delivery |
We do not sell personal information to anyone, and we do not share it with data brokers or advertisers.
We may disclose information if required by law, subpoena or valid legal process, or where we believe disclosure is necessary to protect our rights, your safety or the safety of others.
Your choices and rights
Access and correction
You can view and edit everything you have entered directly in the App.
Deleting your account
You can permanently delete your account and all associated data from within the App (Settings → Delete my account). Deletion removes your account, pet profiles, medical records, reminders, favorites and any uploaded receipts. This cannot be undone. Backup copies are purged within 30 days.
Notifications
Reminder notifications can be turned off per reminder in the App, or entirely in your device settings.
Location
Can be denied or revoked at any time in your device settings.
California residents
Under the CCPA/CPRA you have the right to know what personal information we collect and how we use it, to request deletion, to correct inaccurate information, and not to be discriminated against for exercising these rights. We do not sell or share personal information as those terms are defined under California law. To make a request, contact support@vetmdapp.com.
Users outside the United States
VetMD is operated from the United States, and your information is processed and stored there. If you are in the European Economic Area or the United Kingdom, you have rights of access, rectification, erasure, restriction, portability and objection regarding your personal data; contact support@vetmdapp.com to exercise them. Our legal basis for processing is the performance of our contract with you (providing the App) and, where applicable, your consent.
Data retention
We keep your account information and pet records for as long as your account is active. If you delete your account, we delete the associated data as described above. We may retain limited records where required for legal, tax or fraud-prevention purposes.
Security
We protect your information using encryption in transit (HTTPS/TLS) and database-level access controls that restrict each account's records to that account. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
Children's privacy
VetMD is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact support@vetmdapp.com and we will delete it.
Not veterinary advice
VetMD provides general information and record-keeping tools only. It does not diagnose conditions, provide veterinary medical advice, or replace examination and treatment by a licensed veterinarian. Always consult a veterinarian about your pet's health, and seek emergency veterinary care immediately if your pet is in distress.
Changes to this policy
We may update this policy from time to time. If we make material changes we will update the “Last updated” date above and, where appropriate, notify you in the App. Continued use of VetMD after changes take effect means you accept the revised policy.
Contact us
Questions, requests or concerns:
support@vetmdapp.com
VetMD LLC
Chicago, Illinois, United States