Support
Email: support@vetmdapp.com
Include your device model, iOS version and what you were doing when the problem happened -
it usually gets us to an answer in one round instead of three.
Common questions
Do I need an account?
No. Symptom guidance and the nearby vet finder work without one. An account is what lets VetMD store pet profiles, medical history and reminders, and keep them available if you change phones.
How do I delete my account?
Open the App, tap the gear icon, then Delete my account. You will be asked to confirm twice. Deleting removes your account, every pet profile, medical record, reminder, saved place and uploaded receipt. It cannot be undone, and backup copies are purged within 30 days.
The vet finder says it cannot find anything near me
Check that location permission is granted: Settings → Privacy & Security → Location Services → VetMD. If permission is on and the list is still empty, pull down on the list to search again - the app shows the underlying error when a search fails.
Are my pet's records private?
Yes. Records are stored against your account and access is restricted at the database level to that account. We do not sell personal information and we do not share it with advertisers. The privacy policy sets out exactly what is collected and who it goes to.
Is the symptom chat a diagnosis?
No. It is general information to help you decide whether and how urgently to see a vet. It does not diagnose conditions and does not replace examination by a licensed veterinarian. If your pet is in distress, contact your vet or an emergency animal hospital immediately.
How do I request a copy of my data?
Email support@vetmdapp.com from the address on your account and say what you would like. We will respond within 30 days.
How do I cancel a VetMD Plus subscription?
Subscriptions are billed by Apple, so they are cancelled in Settings → [your name] → Subscriptions on your iPhone. Cancelling stops future renewals; access continues until the end of the period you have paid for.
Report a problem
Bugs, wrong information, or anything that feels off - send it to support@vetmdapp.com. If it involves a specific pet record, tell us the pet's name and what you expected to see; please do not send screenshots containing anything you would rather not share.
Company
VetMD LLC
Chicago, Illinois, United States
support@vetmdapp.com